In-Home Post-Scam Device Security Check in Austin, TX
If a senior has clicked a bad link, engaged with a fake tech support agent, or allowed remote access to their computer, we come to the home to rapidly secure the device and restore peace of mind.
Schedule Security Check ($50/hr)The Scary Digital Intrusions We Fix
Scammers are sophisticated, aggressive, and highly manipulative. We help older adults reclaim control of their computers and their digital identity after an incident.
Remote Access Scams (AnyDesk, TeamViewer)
The most dangerous scams occur when a senior is tricked by "Fake Tech Support" or a "Bank Security Agent" into installing software that lets the scammer control their computer screen. We locate these hidden tools, uninstall them permanently, and cut off the scammer's access.
Compromised Email & Bank Logins
If a senior clicked a deceptive link in an email and typed in their password, their account is at severe risk. We sit beside them to immediately change the passwords for their email, Apple ID, and financial institutions to lock the scammers out.
Persistent Pop-Up Warnings (Browser Hijacking)
Seniors often experience a sudden flood of terrifying pop-ups screaming that their computer is infected with a virus, demanding they call an 800-number. We go into the web browser settings to remove the malicious hijacked notifications that cause these fake alarms.
Fake Subscription Renewals
Scammers send emails claiming Geek Squad, Norton, or Amazon Prime is renewing for $499 unless the user calls to cancel. When the senior calls, the scam begins. We train the senior on how to easily spot these fake invoices to prevent future panic.
How Our In-Home Security Check Works
We act quickly to secure the device, but we take our time to reassure the senior. Empathy is just as important as technology.
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1Disconnect & Deep Scan:
We arrive at the home, temporarily disconnect the computer or device from the Wi-Fi so no data can leave, and run deep scans using reputable security software (like Malwarebytes or Windows Defender) to locate threats.
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2Removing Malicious Tools:
We manually review the list of installed applications and browser extensions, completely removing remote desktop software, fake "PC Cleaners," and deceptive browser add-ons.
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3Password Resets & Securing Accounts:
Once the device is clean, we reconnect it to the internet and guide the senior through securely changing the passwords on their email and banking accounts, writing the new ones down in a physical book.
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4Empowerment & Future Prevention:
We never make the senior feel foolish. We install reliable ad-blockers (like uBlock Origin) to hide future malicious ads, and we teach them the "Golden Rules" of identifying scams so they feel confident again.
What Else We Assist With Post-Scam
Helping families navigate the administrative aftermath of a digital breach.
Freezing Credit Reports
If sensitive information like a Social Security Number was exposed, we assist the senior in navigating the websites for Experian, Equifax, and TransUnion to safely place a freeze on their credit files.
Identity Theft Monitoring Setup
We can help set up and configure trusted identity theft monitoring services (like LifeLock or Aura) on their smartphone and computer to keep an eye on their digital footprint.
Updating Recovery Contacts
To ensure scammers cannot regain entry, we go into the core Apple, Google, and Microsoft accounts to update the emergency recovery phone numbers to the senior's current cell phone or to an adult child.
Connecting with Financial Institutions
While we do not have access to their money, if a senior needs to report fraud, we help them look up the verified, official phone number on the back of their bank card so they do not accidentally call a scammer again.
Frequently Asked Questions
Clear answers for families dealing with a recent digital scam.
My parent let a fake technician take over their screen. Is the computer ruined?
The computer is rarely ruined. Scammers usually install legitimate remote desktop software (like AnyDesk or UltraViewer) to gain access. We can locate these unauthorized programs, permanently delete them, and ensure the scammers no longer have a backdoor.
Do you report financial fraud to the police or the bank?
We handle the technical security of the devices. While we do not act as legal or financial advisors, we frequently assist seniors and their families in finding the correct fraud department phone numbers for their banks so they can report the incident safely.
Will you judge my parent for falling for a scam?
Absolutely not. Modern scams are incredibly sophisticated and use high-pressure psychological manipulation. Millions of people fall for them. We approach every situation with deep empathy, dignity, and zero judgment to help restore their peace of mind.
How quickly can you come out to check the computer?
We treat post-scam situations with high priority. Please fill out the form below or call the local Austin line, and we will do our best to schedule an in-home security check as rapidly as possible.
Book a Security Check
Confidential, patient, and immediate technical assistance in Austin.